Defect Management

Osborne Energy provides independent expert investigation services to both domestic and commercial clients including local authorities, housing associations, contractors, insurance companies and anyone dealing with the consequences of improperly installed or failed insulation products.

Landlords are primarily responsible for maintenance work that is necessary to the fabric of the building. Where applicable, warranties must be retained for any works carried out at the property and should be referenced if a dispute arises. At Osborne Energy, we can support Landlords with their obligations to maintain properties and are able to offer regular maintenance and inspection regimes. Here at Osborne Energy we have intrusive and non-intrusive survey options available. Contact us for more information on how we can support you.

With our highly qualified team and extensive network of specialist sub-contractors we are proud to offer both desktop and site-based auditing to establish liability for any defect associated, but not limited to:

  • External and Internal Solid Wall Insulation (Low Rise & High Rise)
  • Commercial Cladding (Low Rise & High Rise)
  • Loft Insulation
  • Cavity Wall Insulation
  • District Heating
  • Biomass Heating
  • Ground Source Heat Pumps
  • Double Glazing
  • Roofing
  • Central Heating Systems

We have the ability to undertake and project manage remedial work that is identified, within an estimated timetable and agreed cost – clearly communicating with all stakeholders throughout.

100% of remedial works are inspected and signed off by a qualified Technical Monitoring Agent.

Identifying the Issue

Following an in-depth analysis of each case, Osborne Energy will be able to indicate the source of the issue which may include:

  • Poor design
  • Incorrect application of the manufacture’s product
  • Lifestyle

Key Signs:

  • Water penetration
  • Mould growth
  • Visible damp patches
  • Poorly fitted enabling works such as soil stacks
  • Material falling off external walls
  • Inadequate ventilation

Solution to Failure

  • Complete minor remedials
  • Install energy saving measures
  • Provide training and lifestyle education
  • Install appropriate ventilation
  • Perform a re-application of product

Failure to Resolve

  • Reduce the value of the property
  • Cause major structural problems
  • Reduce heat retention and increase fuel consumption
  • Condensation resulting in damp and mould growth
  • Adverse effects to health

Warranty & Insurance Cover

We work to identify if there is any warranty and/or insurance cover for the remedial work required and liaise with the appropriate companies to ensure that a valid claim is made.