Osborne Energy Limited is aiming to become an exemplary company, in championing good practice in all of our activities within our industry. We shall achieve this by living the values and respecting the needs, expectations and social & economic wellbeing of all our stakeholders.
We recognise the delivery of quality products and services is an essential component for our business performance. We are committed to continuous and effective improvements whilst at the same time complying as a minimum with appropriate legislation, regulation and any other requirement that we subscribe to. As part of our commitment to continual improvement, we shall consistently set and monitor measurable objectives and targets consistent with this policy.
The Company is committed to achieving customer satisfaction by the use of quality procedures which will be operated to meet the requirements of BS EN ISO 9001:2008 and throughout the transition to 9001:2015.
Osborne Energy Limited aims to set clear standards of service and to regularly review and improve its performance. Osborne Energy Limited’s resources will be used effectively and efficiently in order to provide the highest standard of service to all customers.
Osborne Energy Limited will openly provide clear information about its services, which will be easily accessible to everyone who needs them. All enquiries and complaints will be dealt with in a prompt manner. Present and potential customers of Osborne Energy Limited will be consulted with, and their views will be used to continually improve the service provided.
This policy supports the OEP44 – Integrated Management Policy and the IMS in its documentation, implementation and maintenance.
We will review our strategies, policies, procedures and their associated objectives (outlined in OEP33A) and targets at least every three years, earlier if deemed necessary, to assess their continued suitability and support their continued improvement.
We will keep all employees, contractors, Green Deal Advisors and other stakeholders informed by handing out this policy with the intention of ensuring their awareness and understanding of individual quality obligations. We will also make this policy available to interested parties upon request.